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We believe our community should be truly open for everyone. As such, we are committed to providing a friendly, safe and welcoming environment for all, regardless of gender, sexual orientation, disability, ethnicity, or religion.
This code of conduct outlines our expectations for participant behavior, as well as the consequences for unacceptable behavior.
We invite all sponsors, speakers, attendees, media, exhibitors and other participants to help us realize a safe and positive conference experience for everyone.
All determinations of appropriate or inappropriate behavior are in Informa's sole discretion and the decision(s) of the Informa representatives on-site will be final.
All participants at Licensing Expo must be 18-years old or older. No one under the age of 18, including infants, will be permitted in the Exhibit Hall or the conference sessions.
Refunds & Cancellations
All cancellation requests must be made in writing to [email protected]. Cancellation requests received by March 20, 2020, will receive a refund subject to an administration charge equivalent to 10% of the total amount of your fees plus VAT (if applicable). No refunds will be made for requests received after March 20, 2020, regardless of when the registration is received. No cancellations are accepted once any part of a single- or multi-registration party has accessed the pre-event networking or partnering facilities. Non-attendance does not constitute cancellation.
Consequences of Unacceptable Behavior
Unacceptable behavior will not be tolerated whether by other attendees, media, speakers, volunteers, organizers, venue staff, sponsors, or exhibitors. Anyone asked to stop unacceptable behavior is expected to comply immediately.
If a participant engages in unacceptable behavior, the conference organizers may take any action they deem appropriate, up to and including expulsion from the conference without warning or refund.
What to Do if You Witness or are Subjected to Unacceptable Behavior
If you are subjected to unacceptable behavior, notice that someone else is being subjected to unacceptable behavior, or have any other concerns, please notify a conference organizer as soon as possible. All reports will remain completely confidential.
Event Staff will be available to help participants contact venue security or local law enforcement, to provide escorts, or to otherwise assist those experiencing unacceptable behavior to feel safe for the duration of the conference. You can report unacceptable behavior to any member of staff. Staff can be found in the Show Office on-site or you may email one of the contacts below.
We expect all conference participants (staff, sponsors, volunteers, speakers, attendees, and other guests) to abide by this code of conduct at all conference venues and conference-related social events.
Anna Knight, Vice President of Licensing, ([email protected])
Leah Stevens, Director of Event Operations, ([email protected])
The above policies may be revised at any time by Informa Markets and are non-negotiable. This Code of Conduct is without prejudice to Informa Markets' rights, all of which it expressly reserves.